Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by Vesperion Tech Base INC (“we”, “us”, or “our”).

Shipping Area

We currently ship orders within the United States only. If your shipping address is outside our supported area, you may be unable to complete your order, or we may contact you to cancel and refund it.

Carriers

We work with reliable shipping providers such as USPS, UPS, and FedEx to help ensure that your plush toy orders are delivered safely and in a timely manner. The carrier used will depend on package size, weight, destination, and the shipping method selected at checkout.

Order Processing Time

Plush toys may require careful preparation and protective packaging to help maintain their shape, softness, and overall condition during delivery. Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. public holidays. During peak seasons, holidays, or promotional periods, please allow extra time for processing so that each order can be properly prepared for shipment.

Packaging

All plush toys are carefully packaged to help protect them during transit. Depending on the item size and order quantity, packaging may include protective bags, cushioning materials, sturdy boxes, or other protective inserts.

Some plush items may be slightly compressed during packaging for safe and efficient shipping. After opening, the item may need a short time to return to its original shape and fullness.

Special packaging requests, such as gift-ready packaging or additional protective wrapping, may incur additional fees. Any applicable charges will be clearly displayed at checkout.

Estimated Delivery Time

Estimated delivery times are displayed at checkout based on your shipping address and selected shipping method. These times are estimates only and may be affected by weather, holidays, carrier delays, high shipping volume, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your shipping destination, package size, weight, and selected shipping service, with applicable taxes shown separately.

Free standard shipping is available on orders that total $98.00 or more. Please note that the order subtotal after discounts or coupons are applied must still be $98.00 or higher to qualify for free shipping.

Additional fees may apply for gift packaging, oversized plush items, or expedited shipping. Any such fees will be disclosed before completing your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.

Please allow some time for the carrier tracking system to update after the shipping label has been created.

Address Accuracy

Please ensure that your shipping address is complete and accurate, including apartment, suite, or unit numbers, and provide a valid phone number.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete addresses. If a package is returned due to an incorrect address, we may contact you to arrange reshipment, and additional shipping fees may apply.

Damaged or Lost Items

Although we take care to package plush toys properly, packages may occasionally be damaged or lost during transit. If your package is lost or arrives damaged, please:

Take clear photos of the outer packaging
Take photos of the inner packaging
Take photos of the affected item
Contact us immediately with your order number and photos

We will review the situation and provide a solution according to our Refund & Return Policy, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Risk of Loss

The risk of loss or damage transfers to you once the package is handed to the carrier. However, we will assist in resolving issues caused by carrier delays, damaged shipments, weather disruptions, or other uncontrollable delivery problems in accordance with our policies.

Additional Fees for Packaging and Insurance

Some orders, including oversized plush toys, bulk orders, or gift-ready packages, may require special packaging or shipping insurance. These services may incur additional fees. All charges will be clearly disclosed at checkout before payment.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time. The latest version will always be posted on our website with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised Policy.

Contact Information

If you have any questions about shipping or delivery, please contact:

Vesperion Tech Base INC – Shipping Support
Email: info@vesperiontech.life
Phone: +1 (719) 505-7896
Address: 4939 W 28th Ave, Denver, CO 80212, United States