Refund policy

We hope you enjoy the plush toys and related items you purchase from Vesperion Tech Base INC. This Refund & Return Policy explains how Vesperion Tech Base INC (“we”, “us”, or “our”) handles returns and refunds for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States. We primarily serve customers within the U.S.

Return Window

Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Requests submitted outside this 30-day period may be rejected.

Conditions for Returns

To be eligible for a return and refund:

Items must be unused, unwashed, clean, and in their original condition
All original packaging, protective materials, labels, tags, and accessories, if any, must be included
You must provide proof of purchase, such as an order confirmation or order number

For plush toys, returned items must be free from stains, odors, pet hair, washing marks, damage, or signs of use. If returned items show signs of use, damage, missing parts, or altered condition, we may refuse the return or provide only a partial refund.

Contact Us Before Returning

We may use different warehouses and logistics partners, so return addresses are not the same for every order.

Please do not send any items back to our office address without prior confirmation.

Before returning any item, please contact our support team within the return period:

Email: info@vesperiontech.life
Phone: +1 (719) 505-7896

Please provide:

Your name
Order number
The item(s) you wish to return
The reason for the return
Photos or videos, if the item is damaged, defective, or incorrect

If your request is approved, we will provide the correct return warehouse address and any reference number or special instructions required.

Returns sent without approval or to the wrong address may not be processed or refunded.

Return Shipping Costs

If the return is due to our error, such as the wrong item being shipped or a confirmed product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the supporting evidence, such as photos or videos.

If the return is due to personal reasons, such as change of mind, size preference, color preference, or no longer wanting the item, you are responsible for return shipping costs.

Original shipping fees are generally non-refundable.

Damaged or Defective Items

If your plush toy arrives damaged or appears defective, please contact us within 7 calendar days of delivery.

Please provide your order number along with clear photos or videos showing:

The outer packaging
The inner packaging
The damaged or defective item
Any labels, tags, or accessories included

After review, we will offer an appropriate solution, which may include a replacement, partial refund, or full refund, depending on the situation.

Please note that slight compression, minor shape changes, or temporary flattening may occur during shipping due to packaging. In many cases, plush toys may return to their normal shape after being opened and gently adjusted.

Refund Process

Once your return is received and inspected, we will notify you whether your refund is approved or rejected.

Approved refunds will be issued to your original payment method only.

Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If you would like a different item, color, size, or style, please return the original item according to this Policy and place a new order on our Website.